1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all services provided by The Amauris GmbH, Kaerntner Ring 8, 1010 Vienna (hereinafter referred to as ‘Hotel’) to hotel guests, event organizers, and other contractual partners (hereinafter collectively referred to as “Contractual Partners”).
The services include in particular:
accommodation in return for payment,
the rental of premises (e.g. for seminars or celebrations),
the organization of other events,
the sale of food and beverages,
and all related ancillary services.

2.1. Reservations, changes, and cancellations must be made in writing. Electronic transmissions (e-mail, etc.) satisfy this requirement.
2.2. All prices are quoted in euros and, unless otherwise agreed, include all statutory taxes and duties. 

3.1. Unless otherwise agreed individually, the following cancellation conditions apply:
Up to 1 month before arrival: 40% of the gross price
Up to 1 week before arrival: 70% of the gross price
In the week before arrival: 90% of the gross price
On the day of arrival / no show: 100% of the gross price

4.1. Liability for valuables brought into the hotel is limited to the amount covered by the hotel's liability insurance. Personal items (e.g., cell phones, laptops, cameras, etc.) are not considered valuables, even if they are of high value.
4.2. Cash and jewelry can be stored in the room safe. Liability in the room safe max. EUR 5,000.00
4.3. Items left behind will be forwarded on request no later than 6 months after the stay at the risk and expense of the contracting party / the guest. 
4.4. Internet use is free of charge. Malfunctions do not justify any claim for a price reduction or compensation.

5.1. Rooms shall be made available in accordance with the booking agreement. Any defects must be reported upon handover.
5.2. The binding number of participants must be notified in writing at least 7 working days before the event. This shall be deemed the guaranteed minimum number and will be charged in any case.
5.3. If no notification is given, the number of persons originally ordered shall be deemed the guaranteed number.
5.4. Unless otherwise agreed, beverages will be charged according to actual consumption.
5.5. Decorations and installations require prior written approval.
5.6. We reserve the right to change rooms, provided this is reasonable.
5.7. The transfer of the premises to third parties requires written consent.
5.8. No liability is accepted for technical malfunctions (internet, electricity, water, etc.).
5.9. Access must be granted to official bodies and hotel representatives.
5.10. Technical services will be charged according to expenditure.
5.11. Events must be in keeping with the standard and reputation of the hotel.
5.12. Advertising measures mentioning the hotel require written approval.

The Hotel is entitled to terminate the contractual relationship for good cause with immediate effect, in particular in the event of:
Delay in payment despite a grace period
Insolvency of the contracting party
Threat to the safety or reputation of the Hotel
Lack of necessary permits

7.1. Personal data is processed for the purpose of fulfilling the contract and, where necessary, disclosed to booking platforms, service providers, or government authorities.
7.2. The contracting party agrees to inform data subjects about the disclosure of their data.

8.1. Smoking is permitted only in designated areas. In the event of a violation, cleaning costs and lost revenue will be charged.
8.2. The place of performance and venue of jurisdiction is Vienna, Innere Stadt. Austrian law applies, excluding conflict-of-laws provisions.
8.3. The transfer of contractual rights requires the written consent of the hotel.